Solving Business Frustrations
In order to solve your business frustrations we need to look at the root cause of what is going on to cause these frustrations and they can be many and varied causes. Our experience has taught us that most business frustrations are caused by either a lack of adequate systems or their existing systems are outdated and in need of updating.
What Are Systems?
You may be asking “What Are Systems”? Systems are simply a set of processes or procedures that one needs to follow in order to achieve a consistent desired outcome. Examples of business systems are:
- The specific steps taken (emails, phone calls, engaging a debt agency) once an invoice is outstanding, in order to collect from your debtors
- The method, frequency and way you communicate to your staff about your vision for your business, goals and company policies etc and how they communicate back to you with feedback, suggestions and issue
- How regularly you stock take, your stock threshold levels and your purchasing procedures
- How you as a business owner schedule your time for working both IN and ON your business and how your staff support you to stick to your schedule by taking more responsibility
- What your customer service staff say and how they say it when they greet and leave customers in order to provide the best possible customer experience
- How you collect your customer’s details, the steps required to enter those details into your customer database and how you keep in communication with your customers to keep them up to date, interested and wanting to come back and purchase more and more often
- And many more…
All businesses have some rudimentary systems in place otherwise products wouldn’t be ordered and customers wouldn’t be served. But most are very basic, not updated for innovation and efficiency and not taught properly to new staff.
Why Systems Resolve Business Frustrations
The reason why systems help resolve business frustrations is because once a system has been established they are performed time and time again in exactly the same way so it brings consistency, predictability and stability to your business. This is what staff love because they can follow a system rather than trying to make it up each time and it is what customers love because they get consistent quality of products and customer service rather than something different each time they visit or call.
And the best way forward is with a Systems Heath Check.